Sunday, July 31, 2016, 00:40
The Spanish travel agency Pangea was born a little more than six months ago and has already been a revolution in the tourism sector. A disruptive and innovative concept thought that everyone who wants to travel are ideal destination and everything you need to do that.
100% personalized care and the lowest prices on the market are the two most attractive factors that Pangea offers its customers and distinguishes from traditional travel agencies. They have more than 30 expert advisers who help customers to be fully personalized to plan the most suitable trip to their needs.
All these advisers specialize in the destinations they sell, they are native, they have lived there or have a deep local knowledge. For example, they are people who have traveled around the world and who know the best of every country or employees, who are in love with a specific region that is able to plan dream routes for the maximum enjoyment of the traveler.
“Here is the man who sells you a trip to Argentina, called Sebastián, is Argentin and spent ten years of his life with a backpack Tourt,” says David Hernández, CEO of the company. They are experts in flying, walking, discovering, trying and sharing. Travel experts are true passion.
“Pangea is created by mixing my enthusiasm to travel and the admiration that I have to large companies such as Ikea, Decathlon, Leroy Merlin, Zara and Mercadona, who have transformed the way we buy in the last 30 years.
The world’s largest travel agency
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The first Pangea store was opened in October 2015. Located on Prince of Vergara Street in Madrid, in the old Cid Campeador cinema near the Retiro Park. At the moment Pangea only has a physical store, although it is the largest travel design in the world with a total of 1500 square meters of design and is equipped with the latest technology for its 360º travel service.
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It is therefore a fully interactive establishment, with dozens of touch screens where the journey to select, as well as payment kiosks that create a revolution in the way to buy leisure plans and trips.
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The building also has a cafeteria and two auditoria for the celebration of events. The company has an intense cultural agenda and permanent programming of completely free activities and events.
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In the store you can buy all types of accessories
Travel guides, suitcases, GoPro cameras and ‘merchandising’ from the Pangea brand. The next store will be opened in 2017 in Barcelona. The idea of David Hernández is to expand by Spain and Europe in the medium term.
The agency proposes more than 1,000 journeys in 194 countries, segmented per type of plan and traveler, with the minimum guaranteed price. “We offer the lowest price on the market. If the customer finds lower, we match it. Moreover, we record the Pangea service, with the attention 24 hours seven days a week, the advice of the experts and the shopping experience.” How do you get? “Just like Ikea, Zara and Decathlon do, each in their sector,” says Hernández.
Booking and competition
Pangea does not work with catalogs, but teaches the customer to take real photos taken by the advisers in the destination he is looking for. They are not going to compete with books, or with edreams, or with an Atrápalo, or with another. Not only sell hotel rooms, but differentiated experiences that are in many cases very difficult to find.
“If you want a hotel evening in Paris, go to books, don’t come to Pangea. If you want a romantic weekend in Paris or a differentiated experience, come to Pangea. Here we have a person who lived in Paris and you will tell you the best route led by the city and that the best” boulangerie “for breakfast.”
Virtual reality
It is an Omnicanal store. You can also hire your services via the website, by mobile, tablet and computer, available to the customer at any time. They also work on recording Virtual Reality (VR). Before the customer hires a cruise, the customer can be placed in the cabin and the ship can travel with VR glasses.
In Pangea, customer service is maximum and include the 24/7 service to attend the traveler. “Alfonso, a client of us, on January 1 at 8 o’clock in the morning. When he went to Oman, he broke his passport in customs, when he returned with the broken visa, they did not let him out, but Pangea solved the problem and helped him with the theme of the passport. It is a true.
The key to Pangea’s success is that people fall in love with her, mouth to mouth. In his eight months of life he has invoiced 5 million euros. Only the month of April entered 1 million thanks to the increase in the purchase frequency that stores such as Zara and Ikea.
Moreover, this agency is not only to hire travel of 3,000 euros, but also for plans of 20 and escapes of 150. That makes many people repeat and go to the store in Madrid or search the internet several times a month?
